Q: Is travel included?
A: Yes

Q: What happens to unused inclusive support hours in my contract?
A: They roll-over to next month, but unused hours can only roll-over once

Q: Can you provide references?
A: Yes, both business and home user references

Q: What hours do you work?
A: Any hours as long as I'm available!  You can call me 24/7

Q: Is there any extra charges for weekends or evenings?
A: Absolutely not

Q: Is there a minimum charge?
A: There is no minimum charge for remote support but for on-site support there is a minimum charge of 1 hour

Q: Can you charge a fixed fee for large projects?
A: Absolutely